Last Updated: March 2026
Protecting your personal information, detailing how we collect, use, and safeguard your data.
Introduction
FLYWING operates this official website and store (collectively, the "Services"), providing you with a curated shopping experience for RC helicopters, accessories, and related products. Our Services are powered by Shopify, which enables us to deliver high-quality shopping and customer support. This Privacy Policy explains how FLYWING (hereinafter referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use the Services, make purchases, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of your personal information. By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
Personal Information We Collect or Process
The term "personal information" refers to information that identifies or can reasonably be linked to you or another individual. It does not include anonymous or de-identified information that cannot be linked to a specific person. Depending on your interaction with the Services, your location, and applicable laws, we may collect or process the following categories of personal information:
- Contact Details: Full name, shipping address, billing address, phone number, and email address.
- Financial Information: Credit card, debit card, or other financial account details, payment transaction records, and payment confirmation information (processed securely via third-party platforms).
- Account Information: Username, password, security questions, account preferences, and settings.
- Transaction Information: Products you view, add to cart, wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
- Communications: Content of messages, inquiries, or feedback you send to our customer support team.
- Device Information: Device model, browser type, network connection details, IP address, and other unique device identifiers.
- Usage Information: Details about how and when you interact with the Services, including browsing history and page views.
We collect personal information from the following sources:
- Directly from you: When you create an account, visit or use the Services, communicate with us, or voluntarily provide your information.
- Automatically through the Services: From your device when you use our products or visit our website, via cookies and similar technologies.
- Service providers: From trusted third-party service providers who assist us in operating the Services and process information on our behalf.
- Partners and other third parties: From our business partners or other legitimate third-party sources, where permitted by law.
How We Use Your Personal Information
We use your personal information for legitimate business purposes, based on your interaction with us and the Services you use, including:
- Provide, Tailor, and Improve the Services: Fulfill your orders, process payments, arrange shipping, manage returns and exchanges, maintain your account, remember your preferences, and create a personalized shopping experience (e.g., recommending products based on your purchases). We also use this information to improve our product offerings and website functionality.
- Marketing and Advertising: Send promotional communications (via email, text, or postal mail) and display targeted advertisements on our Services or other websites, based on your activity (e.g., products viewed or added to cart). You may unsubscribe from promotional communications at any time.
- Security and Fraud Prevention: Authenticate your account, ensure secure payments, detect and investigate fraudulent, illegal, or malicious activity, and protect the safety of our Services and users. You are responsible for keeping your account credentials secure and should not share them with others.
- Communicate with You: Provide customer support, respond to your inquiries, and maintain our business relationship with you.
- Legal Compliance: Comply with applicable laws, respond to valid legal requests (e.g., from law enforcement), and enforce our Terms of Service or policies.
How We Disclose Personal Information
We do not sell, rent, or lease your personal information to third parties for commercial purposes without your explicit consent. We may disclose your personal information to trusted third parties in the following circumstances, in compliance with this Privacy Policy:
- Service Providers: Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and Marketing Partners: To provide marketing services and display targeted advertisements. Our partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of such sharing for targeted advertising.
- With Your Consent: When you direct or request us to disclose your information to third parties (e.g., for shipping products or using social media login integrations).
- Corporate Affiliates: Within our corporate group, for legitimate business purposes.
- Business Transactions & Legal Obligations: In connection with business transactions (e.g., mergers), to comply with legal requirements, enforce our terms or policies, or protect our rights, users, or public safety.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties in countries outside your residence, as needed to deliver the Services. We use certain enhanced Shopify features that incorporate data from your interactions with our store, other merchants, and Shopify. For these features, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights. To learn more about Shopify’s privacy practices and your rights, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third Party Websites and Links
The Services may contain links to third-party websites or online platforms. We are not responsible for the privacy, security, accuracy, or reliability of these third-party sites. If you follow links to non-affiliated sites, we recommend reviewing their privacy policies and terms of service. Information you share on public or semi-public platforms (including third-party social media) may be viewable by other users, and we are not liable for how such information is used by third parties. Inclusion of links does not imply endorsement of the third-party site or its owners.
Children's Data
Our Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from such children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion. As of the effective date of this Privacy Policy, we do not "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
While we implement industry-standard security measures (including data encryption, secure server protocols, and regular security audits) to protect your personal information from unauthorized access, disclosure, or destruction, no security measures are perfect. We cannot guarantee "perfect security," and information transmitted to us may not be secure in transit. We recommend avoiding unsecure channels to send sensitive information. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our contracts and policies.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information (subject to applicable legal exceptions):
- Right to Access/Know: Request access to the personal information we hold about you.
- Right to Delete: Request deletion of the personal information we maintain about you.
- Right to Correct: Request correction of inaccurate personal information we hold about you.
- Right of Portability: Request a copy of your personal information and ask for it to be transferred to a third party (in certain circumstances).
- Right to Opt Out: Depending on your location, opt out of the "sale" or "share" of your personal information, or opt out of processing for targeted advertising. You can exercise this right via the opt-out mechanism provided, or via the Global Privacy Control signal (where applicable). We do not recognize other "Do Not Track" signals.
- Manage Communication Preferences: Unsubscribe from promotional emails at any time using the unsubscribe link in our emails. Non-promotional emails (e.g., account or order updates) may still be sent.
To exercise these rights, contact us using the details provided below. We may verify your identity before processing your request, as required by law. You may designate an authorized agent to act on your behalf, provided the agent provides proof of authorization. We will not discriminate against you for exercising your rights and will respond in a timely manner as required by law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country where you reside. If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom (UK), we will use recognized transfer mechanisms (e.g., European Commission’s Standard Contractual Clauses) unless the transfer is to a country deemed to provide an adequate level of protection.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time, to reflect changes to our practices, or for operational, legal, or regulatory reasons. Revised versions will be posted on this website, with the "Last Updated" date updated. We will provide notice as required by applicable law.
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at wang@flywingrc.com.